Customer Service & Export Manager

Customer Service & Export Manager
£45,000 - £50,000
Global Manufacturing business
Leeds based - 2/3 days on siteClient Details

Our client is an industry leading manufacturing business with sites in the UK & Overseas. Supplying a purely B2B customer base, the Customer Service & Export Manager leads a team responsible for managing the smooth flow of customer orders in line with export regulations

Description

Lead and manage the customer service team, setting performance standards and service level targets

Manage all export operations, ensuring compliance with international trade regulations and customs requirements.

Ensure timely and accurate processing of customer orders, enquiries, quotations, and complaints

Build and maintain strong relationships with key customers and distributors

Develop customer service procedures, policies, and best practices

Collaborate with Sales, Operations, Production, and Logistics teams to ensure customer requirements are met.

Coordinate international shipments with freight forwarders, carriers, customs brokers, and overseas customers.

Drive continuous improvement projects across customer service and export functions

Support senior management with strategic planning and operational reporting
Profile

Management of a Customer Service (or similar) function
Experience within a manufacturing / export environment
Ability to lead, motivate and manage a team
Ability to liaise with stakeholders at all levelsJob Offer

Permanent Customer Service & Export Manager position based in Leeds.
Salary of £45,000 to £50,000 dependent on the level of experience.
2/3 days on site
Company Bonus
Generous pension contributions, holiday allowance and wider benefits
Free parking