Team Leader

We are seeking a compassionate, experienced, and motivated Team Leader to join our Company as a Team Leader. This is a rewarding opportunity to lead a dedicated group of support staff delivering high-quality care to individuals experiencing mental health conditions. The Team Leader is responsible for delivering Service User centred support; through the efficient operation of the domiciliary care service and staff allocated to them in compliance with company processes and procedures. Responsibility: * Supporting the Manager in day to day operations of the service * Maximisation of Service User interests by liaising with internal and external stakeholders, also developed, maintenance and implement of a person centred support plan for each Service User * Oversee the Personal delivery of physical and mental support to Service Users, as well as Monitoring and maintenance of safeguarding the rights and dignity of each Service User * Routine assessment and communication of Service User development to interested stakeholders and oversee Effective control of Service User financials where commissioned and the trackers are updated * Fostering of a positive environment in which Service Users and staff actively engage, also establishing and ensuring regular conduct of open and transparent two-way communication with Service Users and staff * Working to support the service manager to maintain the compliance of the service * Respond to emergencies and provide guidance and support to subordinate staff * Actively engaging in performance and discipline management to maximise staff performance and assure compliance with company procedures * Conducting of staff training needs analysis and the co-ordination and delivery of training to maximise staff competence. developing and implementing of staff-rotas ensuring that appropriate staff cover is available to Service Users * Successfully achieving the individual objectives set by the company * Accomplishing self-audits and pro-actively engage in external compliance audits, enhancing current operations through continuous improvement * Support the service manager and Area manager To deal with complaint and safeguarding and carry out investigation Generic Duties: * The maintenance of confidentiality of all information unless otherwise permitted by management * Full compliance with company’s vision, values, policies and procedures, compliance with legislation and CQC Code of Conduct as reflected in company procedures and the SOP. * Undergo training and professional development as directed by the company * Work in a manner that promotes team work and a collegial environment * Active and positive promotion of the company’s image and bran * Other duties that may be assigned by management * Able to carry out On Call duties as rostered. Qualifications: * QCF L3 or equivalent in Health and Social Care (or working towards) * Competence in the use of Microsoft Office and Internet applications * Strong English spoken, listening and written communication skills * Full driving licence and use of own car for general business use and to support Service Users