Field Service Manager

My client is currently recruiting for an experienced Field Service Manager to join their business. They are a leading manufacturer of water treatment sampling equipment used in a wide range of industries and sold throughout the UK. Their ideal candidate will have a proven technical / engineering related service management background as well as an electrical / mechanical hands-on background. Field Service Manager role: Reporting to the Managing Director, as the successful Service Manager you will be responsible for: • Managing all in-house and on-site activities of the Service Department, including: o Field Service Engineers (currently 2) o Administrator (currently 1) o Service vehicles (currently 2) o Tooling & stock • Maintaining and enhancing Service Department standards and protocols / work instructions • Handling customer service enquiries • Providing Distributor and Customer service training (when required) • Liasing with Customers and attending meetings both in-house or at Customers sites • Participating in Service / Maintenance Tenders & Contract discussions • Development of service staff, ensuring all are appropriately trained to work safely and effectively in their selected areas / activities • Responsible for staff performance reviews and disciplinaries • Managing Service Department Health & Safety including staff safety and wellbeing, PPE, COSHH etc, Risk Assessments • Factory keyholder and joint named responder in event of intruder alarm activation. • Monday to Thursday 08:30 to 17:00 (1 hour lunch) Friday 08:30 to 16:30pm (1/2-hour lunch) Plus additional hours as the role requires Field Service Manager requirement: • Managing and developing an in-house and on-site Service Department within an SME • Experience with hands on servicing / maintaining of electromechanical products • Experience with equipment installation would be advantageous • Electrical qualifications would be preferred • Good understanding of Health & Safety in the workplace - Ideally IOSH or NEBOSH qualified • Working with ISO 9001 & 14001 Standards • Have full UK Driving Licence (any points must be advised on application) Field Service Manager package: Salary - Dependant on experience Private Health Insurance (subject to conditions), Company Sick Pay, Mobile Phone Pension 20 days holiday per annum rising by 1 day each year served to a maximum of 25