It Support Engineer

What’s in it for you * Exposure to global IT operations across multiple locations * Hands-on experience with Microsoft 365, cloud tech and security initiatives * Opportunity to work on projects and service improvements, not just support tickets * A role with autonomy, variety and real impact * Clear progression into senior support or engineering roles What you’ll be doing * Delivering 1st and 2nd line support to users (remote and occasional on-site) * Troubleshooting hardware, software, networking and M365 issues * Managing user access, onboarding/offboarding and MFA (Azure AD / Entra ID) * Supporting endpoint management (Intune) * Handling IT equipment lifecycle (setup, deployment, maintenance) * Working with partners on incident resolution and escalations * Contributing to IT projects, upgrades and improvements * Maintaining documentation and identifying ways to improve services Must-haves * 1–3 years in IT support / service desk / MSP * Strong knowledge of Microsoft 365 * Experience with Windows and Apple devices * Understanding of Azure AD / Entra ID * Strong problem-solving and communication skills * Able to manage workload, take ownership and work independently Nice to have * Experience with Intune or endpoint management tools * Awareness of ITIL practices * Basic cybersecurity knowledge * Experience in a multi-site or global environment * Involvement in IT projects or improvements