Customer Service Coordinator

Job - Customer Service Coordinator

Location - Birmingham

Salary - £32k

My client is looking for a Customer Services Coordinator to cover a 9 month maternity contract. You will be someone who can manage customer orders efficiently while providing excellent service and working closely with several internal departments.

Key Responsibilities

* Processing sales orders and maintaining accurate order records.

* Managing customer enquiries from order placement through to delivery.

* Keeping customers informed about order progress, delays, changes, or supply issues.

* Coordinating with Sales, Production, and Finance teams to ensure smooth order fulfilment.

* Resolving customer issues and providing clear feedback.

* Carrying out customer verification checks.

* Supporting general administrative tasks and project work when required.

Key Skills and Experience Required

* Strong customer service skills

* Excellent verbal and written communication

* Professional and friendly telephone manner

* Ability to work collaboratively as part of a team

* Good organisational and problem-solving skills

* Proficiency in Microsoft Outlook, Word, and Excel

* Experience using CRM systems (Salesforce preferred)

* Proactive attitude and ability to take initiative

Good benefits, parking on-site and an early finish on Friday