Night Concierge - Elephant & Castle

Are you proactive, people-focused, and passionate about creating a safe and welcoming environment? Our client, a leading provider of purpose-built student accommodation, is seeking a dedicated Night Concierge to join their vibrant community in Elephant & Castle. This is an exciting opportunity to become the first point of contact for residents, ensuring their safety, comfort, and wellbeing throughout the night. About the Role As a Concierge, you will play a key role in safeguarding residents and maintaining the smooth running of the building overnight. From monitoring building security to supporting residents with excellent customer service, you’ll be a calm, confident presence who keeps everything operating safely and efficiently. Key Responsibilities Resident Support & Safeguarding Provide an exceptional level of customer service—approachable, vigilant, and responsive at all times. Act as the first point of contact for all resident enquiries during night hours. Identify safeguarding concerns and report them in line with internal policies. Be aware of residents with higher-risk needs and ensure appropriate support measures are in place. Security & Health & Safety Control access to the building and monitor CCTV systems. Conduct regular internal/external patrols and Health & Safety checks. Record all findings through established procedures. Take appropriate action in emergencies, including fire procedures and contacting emergency services. Administration & Handover Complete duty logs, checklists, handovers, and reports accurately. Log and report maintenance issues promptly. Ensure thorough handovers before and after every shift. Teamwork & Professionalism Work collaboratively with the management and wider team. Attend training, supervision, and staff meetings as required. Support the overall upkeep and smooth running of the building. What We’re Looking For Strong customer service and communication skills. Proactive, confident, and able to work independently. Experience in a security, concierge, or residential services role (desirable but not essential). Calm under pressure, with good judgement and an eye for detail. Comfortable with night shifts and working within a safeguarding-led environment. Salary & Benefits £33,280 annual salary 4 on / 4 off shift pattern 12-hour night shifts (6:30pm–6:30am) Overtime: Hours above contracted: time and a quarter Bank holidays (outside normal pattern): time and a half Training and development opportunities Working within a friendly, supportive team environment Ready to Join the Team? If you’re reliable, customer-focused, and keen to make a positive impact on a thriving student community, we’d love to hear from you