Business Support Officer - Customer Care (Permanent)

Job Details Grade: 4A Hourly Rate: £13.73 - £14.46 Salary: £9,895.47 - £10,421.54 (Term Time Only) Contract Duration: Permanent Hours: 16 per week Role Purpose To provide a range of support to the Schools Management team, through administering, organising, assessing and processing information. Carry out a range of activities using prescribed procedures which assist in providing solutions to support business needs which are aligned to Council policies. Provide confidential support in line with procedures and guidelines. Provide high standards of customer care. Handle general enquiries by acting as an initial point of contact for customers, where possible answering enquiries or passing them on to relevant member of staff to ensure that the enquiry is dealt with appropriately and to the satisfaction of the customer. Essential Minimum of 3 Standard Grades at level 1, 2, 3 (or equivalent), including English. Informal Enquiries Informal enquiries may be made to Amie Purves at amie.purves@scotborders.gov.uk Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit. Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.