Customer Service Advisor Administrator

Customer Service Advisor - 12 month FTC Location: Warwick - Hybrid Salary: £25,000 Do you enjoy being the voice of support and enabling customer success? Maxwell Bond is partnered with a Saas Edtech business who are looking for a Customer Success Administrator to join their growing team! Day-to-day Responsibilities * Act as the first point of contact across phone, email, and webform, delivering clear support for product, licence, and order queries * Process orders and manage licences accurately, including renewals and updates, while keeping CRM data up to date and logging all interactions * Support Customer Success Associates with administrative tasks, share customer feedback, and help maintain smooth internal communication About you * Previous customer service experience & basic IT competency * Customer-focused, patient, and a confident communicator across phone and email * Take pride in accuracy, managing workflows effectively and following processes with care * Work well in a collaborative environment, ask questions when needed, and support others * Values-driven, aligning with integrity, kindness, and quality, and comfortable using or learning tools like CRM system Benefits * Company performance based bonus * 25 days + bank holidays + buy/sell 5 days a year * Group life assurance and pension scheme * Enhanced maternity/ paternity leave * Private health and dental care * Access to financial advisor * Full home office set up If you're looking to join a growing business and work on an impacting SaaS platform, apply now