Site Reliability Engineer (SRE)

Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions.Guided by our shared missions - ‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’ - we’re committed to transforming workplaces and improving people’s daily lives.Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.Your Role in Our MissionDue to expansion, an opportunity has become available for a Site Reliability Engineer to join our team to help us transform our existing operational workloads to an SRE approach.What’s In It For Me?A chance to be part of an extremely well established, stable and high growth ‘Unicorn’ SaaS company with over 50 benefits in our employee benefits package, including:A flexible holiday plan of up to 40 days per year400 a year Wellbeing AllowancePrivate Medical InsuranceAllowance for professional development books, E-books, and podcastsContributory pension schemeEmployee, friends and family discounts across 1200+ retail, hospitality and lifestyle brandsClickhereto see our full suite of benefits and perks dedicated to supporting all aspects of employee wellbeing!Flexible, Hybrid Working:Collaboration, connection as a team, and strong internal relationships are part of the “RG Magic” that makes our culture thrive. Our teams work from our Dean Street office two days per week.What You’ll be Doing:Integrating tightly with our Product Engineering teamsFollowing SRE practices and maintaining high standards of complianceImplementing a new standard of observability utilising SLI/SLO/Error BudgetsContinually evolving our observability platforms for greater coverageUsing a code-first approach to build and changes to reduce TOILAdvocating a strong focus on availability, reliability and uptimeLiaising and embedding with the Engineering teams for the constant evolution of metricsWorking towards planned roadmap goalsActively taking part in the daily stand-ups and keeping sprints on trackKeeping up-to-date documentation in the JIRA & Confluence toolsTaking part in SRE Incident Management processesActing as a key Incident Commander within the Incident Management processTaking part in SRE On CallEnsuring a focus on cost efficiency for the platforms & servicesWorking with team members to foster collaboration and ongoing communication with stakeholdersExperience and Skills You Need in this Role:Proven experience in DevOps or SRE, with a keen interest to learn and grow as a Site Reliability EngineerObservability product experience (eg Datadog)Managing services using SLI/SLO & Error BudgetsExperience with AWS or other cloud providersExperience in HA environmentsAutomation skills through Terraform, Python, Bash or similarGood SRE skills with a good understanding of SRE practicesSome understanding of SQL, PHP, Kubernetes, CI/CD advantageousAbility to work both independently and as part of a teamAbility to work under pressure and be highly reliableAdaptability and flexibility to change in a fast-moving environmentAn ability to learn new tools and processes quickly and impart that knowledgeThe interview process:Screening video interview with the Senior Talent Acquisition Partner Interview with the Head of DevOps / Development & Director of Infrastructure Final interview with the Director of Infrastructure & Head of SRE Be comfortable. Be you.At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.We hire BETTER.  From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.DepartmentEngineeringEmployment TypeFull TimeWorkplace typeHybrid