Customer Service Administrator

Genuinely fantastic company requires a Customer Service Administrator to provide outstanding service to their customer portfolio. You will play a key role in driving commercial success by ensuring smooth day-to-day operations, supporting sales administration, and delivering exceptional customer experience. Hybrid working available along with other fantastic benefits: * Circa £27,000 salary (DOE) * Monday – Friday, 37.5 hours per week * Hybrid (after probation) Benefits: * 25 days holiday + bank holidays * Generous pension scheme * Car parking Job Description: * Managing order for assigned customers * Collaborating with the sales team to monitor orders. * Verify deliveries alongside the Customer Service Leader. * Develop a strong, long-term relationship with customers. * Provide essential product and order/contract information. * Offer regular updates. * Deliver appropriate support to resolve any customer complaints. * Maintain regular communication with the Sales team to ensure alignment between the commercial strategies of Sales and Customer Service. * Ad hoc as required to support the overall efficient operation of the company. Person Specification: * Good standard of education required. * Demonstrated relevant customer service work experience. * Strong written and verbal communication. * Expertise in the MS Office suite, with a strong focus on Excel. * Problem solver. * Analytical with high attention to detail. * Team player. * Experience in change management