Case Support Manager

Case Support Manager (Unsecured Lending) Salary: up to £35k plus performance bonus Location: London- Liverpool Street (4 days in office, Fridays WFH) The Case Support Manager will: BDM Support: * Answers and handles phone calls from brokers (when BDMs in meeting/on other calls) * Chases the gathering of stips directly with the broker * Sends and chases contracts directly with the customer * Supports BDM with conversion of lower value/ lower Risk Grade offers – directly with brokers UW support: * Verifies key legal, identity, contact, and banking details against source documentation. * Confirm all stips received prior to funding, and SF is fully updated * Ensures all bank details are clearly shown in the system and have been validated prior to pay-out Finance support: * Ensure we have full information needed for pay-offs to other lenders and these details are all loaded to SF (account name, sort code, account number, amount, reference) * Check that DD Mandate will be set up in all cases (there are still deals being posted to RTF channel with no DD mandate setup). * Set stage to "Ready to Fund" (there are still deals being posted to RTF channel with the stage not being set correctly) Knowledge, Skills and Abilities * Super organised * Strong communicator * Excellent attention to detail * Ideally experienced in working with financial data * Confident about the ultimate value of his/her decisions * Handles pressure, and thrives in fast moving environment * Active learner interested in applying Company standards to transactions * Effective team player with the ability to work independently, exercise initiative and take ownership of projects * Commitment to continuous improvement * Sense of accountability and pride in his/her work * Ability to communicate urgency, while working with detailed process requirements * Ability to drive a process * Excited about the prospect of working for an ambitious, fast-growing company * Opportunity to develop into BDE/BDM/Direct Sales or get more responsibilities in a Sales Support role