Income Officer

Job Title: Income Officer Location: London (Hybrid / Site-Based) Contract: Initial 6-Month Contract Hours: 37 hours per week Start Date: ASAP A Local Authority in London is seeking an Income Officer to support the effective management and collection of rental income across the borough. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in income recovery, rent arrears, or housing finance within a social housing setting. About the Role You will play a key role in maximising rental income and minimising arrears, ensuring tenants are supported to sustain their tenancies. Acting as a main point of contact for residents in relation to rent and financial matters, you will manage a caseload of accounts, take appropriate recovery action, and work closely with internal teams and external agencies. Key Responsibilities * Managing a portfolio of rent accounts and monitoring arrears levels * Contacting tenants to discuss outstanding balances and agree repayment plans * Taking appropriate recovery action in line with policies and procedures * Supporting tenants with financial inclusion and signposting to support services * Preparing and progressing legal action where necessary (e.g. notices, court referrals) * Liaising with Housing Officers, benefits teams, and external agencies * Maintaining accurate records and updating housing management systems * Contributing to income collection targets and performance indicators About You The council is looking to hear from candidates who have: * Experience working in income recovery, rent arrears, or housing finance * Knowledge of social housing rents, service charges, and welfare benefits (including Universal Credit) * Strong negotiation and communication skills * Ability to manage a caseload and prioritise effectively * Experience taking enforcement action and preparing legal documentation (desirable) * A proactive, resilient, and tenant-focused approach Apply If you have experience in income recovery or housing finance and are looking for an opportunity within a Local Authority setting in London, we would love to hear from you. Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity