Senior Property Manager - Work from home

Property Manager Ark is a major provider of Housing, Care and Support to people with long term and enduring conditions such as learning disabilities, mental health issues, dementia and autism. Hours: Part‑time – 21 hours per week (3 days) Location: Hybrid – Edinburgh office (Lochside House) Lead the growth and management of Ark’s commercial property portfolio. The Property Manager will take on lead responsibility for Ark’s commercial portfolio, which consists of a range of market rent homes, student accommodation and third‑party leases. With the continued growth of our commercial activity, we are bringing this service in‑house to ensure improved oversight, stronger financial control and more robust lease and tenancy management. This role sits within the Development and Customer Experience Directorate and plays a key role in supporting Ark’s long‑term financial sustainability and customer outcomes. You’ll be responsible for delivering a comprehensive, high‑quality and customer‑focused commercial property management service across Ark’s portfolio, ensuring leases and tenancies are managed in line with contractual requirements, legislation, regulation and best practice. Working closely with internal colleagues and external partners, you’ll provide hands‑on leadership across commercial leasing, tenancy management, income, voids and compliance, while also contributing to the future growth of Ark’s commercial offer. Leading the management of Ark’s commercial properties, including student accommodation, private residential tenancies and third‑party leases Negotiating, managing and monitoring commercial leases and protocol agreements, ensuring compliance and value for money Managing rental income, service charges, deposits and arrears, including debt recovery activity Monitoring contractor performance, repairs and property compliance standards Handling customer enquiries, complaints and tribunal cases where required Providing performance data, insight and recommendations to support decision‑making and service improvement Experience in housing, property or commercial property management A strong working knowledge of Scottish housing and property legislation, including private residential tenancies and lease arrangements Confidence managing income, service charges, arrears and related financial processes Experience using property management systems and digital case management tools Chartered Member of the Institute of Housing / minimum Level 3 CIH Certificate in Housing Practice or equivalent proven track record in housing or property management Full driving licence and access to a vehicle Hybrid and flexible working arrangements (pro rata) ~ Generous annual leave entitlement (pro rata) ~4% contributory pension ~ Employee Assistance Programme and wellbeing support ~ Employee discounts, access to Blue Light Card and Cycle to Work scheme ~ Annual leave buy & sell options Ark is a values‑driven housing and social care organisation. We aim to create inclusive communities where people can live with dignity, independence and a sense of belonging – and that starts with how we treat our colleagues.