Technical Support and Spares Manager

Technical Support and Spares Manager Department: Installation, Service & Spares Reports to: Operations Manager Location: Leeds Salary: £28,000 – £32,000 (depending on experience) Working Hours: Monday to Friday, 08:00 – 16:30 About the Role I am seeking a highly organised and proactive Technical Support and Spares Manager to join My Leeds based Client in their Installation, Service & Spares team. This role is central to ensuring the smooth coordination of field operations, efficient management of parts and inventory, and delivery of excellent customer service. You will act as a key link between customers, engineers, and suppliers—supporting daily operations through effective scheduling, accurate order processing, and strong administrative control. Key Responsibilities 1. Scheduling & Coordination Plan and schedule installations, service visits, and repairs Allocate jobs to engineers based on availability, location, and skillset Ensure efficient use of resources and timely job completion 2. Customer Service Act as the first point of contact for customer enquiries Log service requests, breakdowns, and warranty issues accurately Keep customers informed of appointments, delays, and progress Handle queries professionally, escalating where necessary 3. Spares & Parts Administration Process orders for spare parts and components Pack and dispatch parts for web and mail orders Liaise with suppliers regarding availability and lead times Track parts required for upcoming jobs Maintain accurate inventory and stock records Assist with deliveries and loading Engineers vans with products 4. Data & System Management Maintain internal systems with accurate, up-to-date information Raise job sheets, completion records, and invoices Submit completion documentation to relevant stakeholders and portals (including health & safety and building control certification) 5. Staff Management Assess and review engineers’ skills, knowledge, and training needs Coordinate and implement training and development plans Support ongoing professional development within the team Skills & Experience Essential: Strong organisational and time management skills Excellent written and verbal communication Good IT skills (Microsoft Office; CRM or scheduling systems) Ability to multitask and prioritise in a fast-paced environment High attention to detail and accuracy Desirable: Experience in service, logistics, or construction environments Experience scheduling engineers or field-based teams Knowledge of garage doors, automation systems, or similar products Experience with stock or parts management Personal Attributes Proactive and solution-focused Calm under pressure Customer-oriented approach Team player with a flexible mindset