Helpdesk Administrator

Helpdesk Administrator 📍 Airdrie 💰 Up to £30,000 + Benefits We are currently working with a well-established HVAC and Facilities Management provider who are looking to recruit an experienced Helpdesk Administrator to join their team based in Airdrie. This is a key role within the business, supporting the delivery of hard FM services and acting as the central point of contact for clients, engineers, and internal teams. The Role As Helpdesk Administrator, you will play a crucial role in ensuring the smooth coordination of maintenance and service delivery across a range of contracts. Key responsibilities include: * Logging and managing reactive and planned maintenance jobs via CAFM systems * Acting as the first point of contact for clients, handling queries and service requests * Scheduling engineers and coordinating workloads effectively * Monitoring job progress to ensure SLA and KPI targets are met * Raising purchase orders and liaising with subcontractors * Updating clients on job status and ensuring high levels of customer service * Producing reports and supporting contract administration About You We are looking for someone who has: * Previous experience in a Helpdesk / FM Administration role (essential) * Experience working within Facilities Management or HVAC environments * Strong working knowledge of CAFM systems * Excellent organisational and communication skills * Ability to work in a fast-paced environment and manage multiple tasks * A proactive and customer-focused approach What’s on Offer * Salary up to £30,000 * Stable, long-term opportunity with a growing HVAC/FM company * Supportive team environment * Opportunity to develop within the FM sector If you have experience within FM helpdesk or administration and are looking for your next opportunity in a busy and growing business, we’d love to hear from you