Service Advisor

Service Advisor Location: Southampton Salary: £30,000 – £36,000 (depending on experience) Job Description Pembrook Resourcing are currently seeking an experienced and customer-focused Service Advisor to join our client’s busy dealership in Southampton. This is a fantastic opportunity for someone with strong communication skills and experience within the motor trade to join a successful and professional team. Key Responsibilities * Acting as the first point of contact for customers bringing their vehicles in for service and repair. * Booking vehicles into the workshop and organising the service schedule. * Keeping customers updated on the progress of their vehicle throughout the day. * Liaising with the workshop team and technicians regarding work required. * Upselling additional work, services, or products where appropriate. * Preparing job cards, invoices, and associated administration. * Ensuring a high level of customer service and satisfaction at all times. Requirements * Previous experience as a Service Advisor within the motor trade is preferred. * Excellent customer service and communication skills. * Ability to work well in a busy, fast-paced environment. * Strong organisational and administrative skills. * A professional and positive attitude. * Full UK driving licence. Benefits * Competitive salary (£30,000 – £36,000 depending on experience) * Opportunity to work within a well-established dealership * Ongoing training and career development * Friendly and supportive team environment