Customer Service Administrator/Order Processor

Job Title: Temporary to permanent Customer Service Administrators/Order Processors Job Type: Immediate Start - Temporary Full Time – flex hours between 8am – 5pm / with a view to leading to permanent within a short period Location: Hadleigh, Suffolk Rate of Pay : £13.66 per hour Duties & Responsibilities includes but not limited to: · Communicate and co-ordinate with all internal departments to ensure that the customer requirements are met and that correct materials are dispatched. · Communicate effectively with customers both verbally and written. · Liaise with external suppliers and hauliers to ensure that orders are delivered to the customer on time. · Deal with any transport issues and liaise with the customer and the haulier to resolve the issues to a satisfactory conclusion. · Ensure accurate data input, process customer orders from receipt to delivery within company timescales and process invoices and credits where applicable. · Generate and place purchase orders with suppliers for direct deliveries, including suppliers overseas. · Raising quotations for the Technical Sales Managers. · Deal with customer queries and resolve any problems to a satisfactory conclusion, escalating to your Team Leader if required. · Provide administrative support for the Technical Sales Managers. · Organize transport including Europe to UK. · Working within Office 365 applications, as well as other company systems · Taking Responsibility for maintaining all filing system in line with department processes · Process all ad hoc administrative duties associated with department processes · Carry out your duties to the best of your ability, taking into consideration the needs of your colleagues, the organization and its customer. Skills required: Excellent communication (both written and verbal) Attention to detail Problem solver Organised and ability to prioritise work Office 365 applications, including SharePoint Working within an ERP system