Key Account Manager

37.5h per week (Monday - Friday) We are proud to be working with our prestigious client who, due to expansion, is seeking a Key Account Manager to manage and grow customer relationships across Health and Pharmacy channels at national and regional levels, with a focus on Greater London. This will include 2 days in the office in Surrey and 3 days mixed between client visits in London and WFH. Benefits for the Key Account Manager: * Free Parking on site * Pension * Hybrid working * Private Health Assurance and Insurance * Performance based bonus * Income Protection * Enhanced family leave * On-site Gym * Health and Well-being contribution (£60 a month) * Health and wellbeing scheme Responsibilities for the Key Account Manager: * Collaborate closely with the Head of Retail and cross-functional teams to deliver channel strategy * Translate strategy into account plans aligned to commercial targets and category growth * Develop, negotiate, and deliver annual Joint Business Plans (JBPs) with key retail partners * Identify and onboard new retail partners in line with channel and geographic priorities * Build business cases and proposals to secure listings and expand distribution * Build and maintain strong relationships with key decision-makers * Act as the main point of contact, ensuring consistent account management * Plan and deliver promotional calendars and in-store activations * Analyse sales and ROI to optimise performance, engagement, and growth * Deliver account reviews, reports, and forecasts to stakeholders The person for the Key Account Manager: * 2+ years’ experience in Key or National Account Management with proven commercial results * Experience managing national/regional retail accounts (ideally Health, Pharmacy, or OTC) * Strong experience negotiating and delivering Joint Business Plans * Experience with major UK pharmacy and health retailers * Experience in retail promotions and trade activation * Strong analytical skills across sales, market, and shopper data * Health, Beauty, or Wellness experience (desirable) * Omnichannel retail experience (desirable) * Full UK driving licence * Commutable to Greater London, with travel to Surrey HQ (~2 days/week)