Scheduling Team Lead

MMP Consultancy is looking to recruit an Experienced Scheduler Team Lead to work with a National Contractor in East London on a Permanent basis. Working as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way to ensure a quality service. Key Responsibilities: Manage all resource planning activities to ensure maximum efficiency Enable K.P.I's to be met weekly by ensuring all jobs and appointments are met Check K.P.I performance weekly and analyse service failures to implement solutions Audit performance weekly and any errors bought to your team's attention. All reporting sent via business management are inspected and updated by yourself or your team promptly, any errors from this to be kept for auditing purposes above Providing customer service to residents and customers Dealing with queries from residents, changing appointments Arranging appointments for residents Assist when required to undertake customer satisfaction surveys Attend meetings as requested and deliver service updates to your team at your internal meetings Participate in ensuring a positive team spirit within contract Making sure ID badges are worn and office attire is correct at all times Follow the company's policies and procedures at all times Cooperate with colleagues from other Departments in a timely manner if and when necessary Assisting with people management issues Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance Skills Required: Have strong administration skills and must be IT proficient. Have excellent communication skills, both oral and written. Be a self-motivated, resilient, assertive and confident person Have proven experience in providing excellent customer service. Have previous experience working with scheduling repairs Be organised and able to multi task Call centre environment Maintenance/ repairs background Excellent Telephone Manner Customer Service focused Excellent Communication skills Ability to identify problems Ability to identify customers' needs Willing to go the extra mile to deal with a difficult situation