E-Commerce Executive

NEW VACANCY! (PK9249) E-COMMERCE EXECUTIVE WEST MIDLANDS SALARY £PLEASE CONTACT ME FOR DETAILS + 10% Bonus Opportunity + 25 Days Holiday plus Bank Holidays Working Hours: Monday to Friday - 7:30am till 4:30pm Our client is a leading packaging distributor and supplier specialising in industrial and e-commerce transit packaging solutions. The business has evolved into a fully integrated packaging provider serving customers across the UK and Europe. It offers a comprehensive range of products including corrugated boxes, protective packaging, adhesive tapes, pallet wrap, labels, and packaging automation solutions, with a strong emphasis on sustainability through the use of recycled and recyclable materials. They are currently looking for an E-Commerce Executive to support and increase the growth and profitability of the company's e-commerce channel through proactive outbound sales activity, GP management and operational support. You will play a critical role in maximising revenue, reducing margin leaks and improving customer responsiveness while supporting the E-Commerce Account Manager during a period of transition and growth. Key Responsibilities: Deliver a high volume of proactive outbound e-commerce sales activity to existing customers, driving revenue growth, increasing order values & improving conversion rates Identify and act on opportunities to increase gross profit, reduce margin leakage, and optimise pricing and order quantities Manage and support outgoing e-commerce orders, ensuring fast turnaround and an excellent customer experience Support the E-Commerce Account Manager with enquiries, quotations and customer communication, enabling focus on higher-value accounts Analyse e-commerce sales and order data to identify opportunities for growth, profitability and cross-selling Support optimisation of the end-to-end e-commerce customer journey, from enquiry through to post-purchase Maintain e-commerce platforms, ensuring accurate product listings, pricing and inventory visibility Collaborate with Marketing, Purchasing, and Customer Service teams to improve e-commerce performance and customer retention Support the E-Commerce Key Account Manager with day-to-day account activity and customer management Uphold and promote company values at all times Manage resources effectively to ensure daily workloads are completed efficiently Take accountability for achieving assigned targets and KPIs Manage and control team budgets Comply with company policies and processes, while driving improvements where they hinder business success Continuously develop relevant product and market knowledge Lead and drive continuous improvement initiatives across the team and wider business Fully engage with training and apply learning to improve performance Take ownership of personal development through ongoing self-directed learning Manage issues and crises effectively, conducting root cause analysis and implementing preventative solutions