IT Customer Account Manager

IT Customer Account Manager - UK Software company in Guildford - to £50k per annum My client Guildford-based software and services company delivering Enterprise management software, primarily to the rail industry, both within the UK and internationally. They are looking for a Customer Account Manager to be based out of their Guildford offices. This role is on-site full-time. This role is integral to the success of the business because you will be responsible for customer care for a group of customers for the business. This role is 100% customer care focused. They have 28 days' holiday plus Bank Holidays! Paying up to £50k depending on experience! Main Responsibilities: * Manage ticketing system for customer bugs, features and support. * Critically evaluate incoming customer requests and communicate internally. * New system features and regression testing. * Customer systems training. * Develop training material as required. * Lead regular client meetings and support the acquisition of new customers. * Liaise with customers to implement the company systems into their business. * Customer onboarding and integrations. * Create and proofread internal procedures and technical specification documentation. My client is looking for someone with the following skillset: * Previous customer service experience - account management is a bonus * Time management * Organisation * Excellent verbal and communication skills * Experience with ticketing systems is a bonus This role is ideal for someone who is in the early stages of their career within an IT/Tech Company, or someone with a good customer service background who wants to get into the Tech world! If this is of interest, please apply