General Manager

General Manager- "Premium leisure and wellbeing"

Location: Guernsey

Salary: £60,000+

An exciting opportunity has arisen for an experienced General Manager to lead a premium leisure and wellbeing venue. This is a hands‑on leadership role, responsible for delivering outstanding guest experiences, driving commercial performance, and ensuring smooth day-to-day operations across the business.

Key Duties

• Lead the overall operation of the venue, ensuring exceptional standards across all areas.
• Inspire, manage, and develop a high‑performing team.
• Oversee guest experience, service quality, and operational delivery.
• Drive revenue growth through strong commercial awareness and creative initiatives.
• Manage budgets, payroll, rotas, stock control, and cost efficiency.
• Ensure full compliance with health & safety, licensing, and operational procedures.
• Work closely with senior leadership on strategy, planning, and business performance.
• Support events, programming, and partnerships that enhance the venue offer.
• Maintain a visible, hands‑on presence across the site.

Requirements

• Proven experience as a General Manager, Operations Manager, or similar leadership role.
• Background in premium leisure, hospitality, wellbeing, health club, or lifestyle venues.
• Strong leadership skills with the ability to motivate and develop teams.
• Excellent commercial and financial awareness.
• Confident communicator with strong problem‑solving skills.
• Highly organised with the ability to manage multiple priorities.
• Hands‑on approach with a strong focus on service excellence.
• Flexible to work evenings, weekends, and busy event periods.
• Strong understanding of compliance, standards, and guest journey delivery.

Experience Required

• Minimum 3 years’ management experience in a premium leisure, hospitality, or wellbeing environment.
• Experience overseeing operations, team performance, and service standards.
• Track record of improving performance, profitability, and guest satisfaction.
• Experience managing rotas, stock, budgets, and day‑to‑day operational controls.
• Previous exposure to high‑end customer‑facing environments is highly desirable.