Customer Care Coordinator / Administrator

An excellent opportunity has arisen for a Customer Care Coordinator to join a well-established and growing housebuilding business. This is a permanent, office-based role within a friendly and supportive customer care team of five. The Role You will play a key role in delivering a high standard of aftercare service to homeowners, acting as a central point of contact for customer queries and coordinating the resolution of any issues. This is a fast-paced position that requires strong organisational skills, attention to detail, and a proactive approach. Key Responsibilities * Managing incoming customer enquiries via phone and email * Coordinating and scheduling remedial works with contractors * Liaising with site teams and internal departments to ensure timely resolutions * Maintaining accurate records and updating internal systems * Ensuring a positive customer experience throughout the aftercare process About You * Previous experience in a customer care or customer service role * Ideally experience within housebuilding, construction, or a related industry * Strong communication and interpersonal skills * Highly organised with the ability to manage multiple tasks * Confident using IT systems and databases What’s on Offer * Permanent, stable position within a reputable organisation * Supportive team environment * Standard working hours (no weekends) * Opportunity to develop within the construction/housebuilding sector If you’re looking for a role where you can make a real impact on customer satisfaction and be part of a close-knit team, this could be the perfect next step