It Support Engineer

Second Line IT Support Engineer 📍 Hybrid / On-site – Veritas Workspace Solutions 💰 £30,000 – £35,000 per annum (depending on experience) Veritas Workspace Solutions is a fast-growing provider of innovative workspace technologies, delivering seamless IT infrastructure and support to clients across the UK. We’re passionate about creating smarter, more efficient workplaces — and we’re now looking for a Second Line IT Support Engineer to join our dynamic, customer-focused team. 🔧 The Role As a Second Line IT Support Engineer, you’ll act as the key escalation point for our first-line support team, ensuring complex technical issues are resolved quickly and efficiently. You’ll work across a wide range of technologies, supporting client systems, infrastructure, and applications. Day-to-day, you’ll: * Handle escalated tickets and provide remote and onsite technical support. * Troubleshoot hardware, software, and network issues. * Manage Active Directory, Microsoft 365, and Exchange environments. * Support server administration and virtualisation technologies (VMware/Hyper-V). * Monitor and maintain system performance and backups. * Document solutions and contribute to internal knowledge sharing. * Collaborate with senior engineers on IT projects and improvements. 🧩 About You You’re a technically skilled problem-solver with excellent communication skills and a proactive mindset. You enjoy getting to the root cause of issues and delivering solutions that make a real difference to users. Essential skills: * 3+ years’ experience in an IT support role (preferably 2nd line) * Strong knowledge of Windows desktop/server environments * Experience with Microsoft 365 administration and support * Understanding of networking principles (DNS, DHCP, VPNs, Firewalls) * Excellent troubleshooting and customer service skills Desirable: * Experience with Azure AD, Intune, or cloud services * Relevant certifications (CompTIA, Microsoft, ITIL, etc.) * Experience of hosted PBXs (Gamma & Webex preferred) * Full driving licence. * Apple Mac macOS 🌟 Why Veritas Workspace Solutions? At Veritas, we believe our people are at the heart of our success. You’ll be part of a collaborative team that values innovation, learning, and progression. We offer: * Competitive salary (£30–£35k DOE) * Ongoing training and certification support * Opportunities for career growth * Friendly, inclusive company culture * Modern, flexible working environment