Internal Sales Administrator

We are looking for an organised and customer‑focused Internal Sales Administrator to join our team in Dundee. This full‑time, office‑based role will support the sales function by processing orders, managing customer accounts and providing excellent administrative and customer service support. The successful candidate will play a key role in ensuring smooth sales operations, accurate order handling, and positive customer relationships. Key Responsibilities Process customer sales orders accurately and efficiently Provide administrative support to the internal and external sales teams Act as a point of contact for customer enquiries via phone and email Prepare quotations and follow up on sales enquiries Liaise with customers, suppliers, and internal departments regarding orders, deliveries and stock availability Maintain and update customer records on internal systems Assist with pricing updates, promotions, and sales reporting Resolve order or delivery issues promptly and professionally Ensure all sales documentation is completed accurately and on time Skills & Experience Previous experience in an internal sales, sales administration, or customer service role preferred Strong administrative and organisational skills Confident using Microsoft Office and CRM / order processing systems Excellent communication skills, both written and verbal High attention to detail with a proactive approach to problem‑solving Ability to work well under pressure and manage multiple priorities Professional, friendly, and customer‑focused attitude