IT Service Delivery Manager

IT Service Delivery Manager | Edinburgh | Hybrid Working | Competitive Pay & Benefits

Ready to take ownership of service delivery that really makes a difference?

At Quorum, technology is about people. As one of Scotland's largest Microsoft Partners and a Microsoft Direct Cloud Solutions Provider (CSP), we help organisations transform the way they work through innovative managed services, cloud solutions and expert consultancy.

We're looking for an experienced IT Service Delivery Manager to become the trusted advisor for a portfolio of clients, ensuring exceptional service delivery, driving continual improvement and building long-term partnerships. If you're passionate about customer success, thrive in a fast-paced managed services environment and enjoy bringing together technical experts to solve business challenges, we'd love to hear from you.

What you'll be doing

As the face of our Managed Services team for your clients, you'll ensure services are delivered to the highest standard while identifying opportunities to add value and strengthen relationships.

You'll:

• Own the ongoing success and satisfaction of a portfolio of managed service clients.
• Lead engaging service review meetings, presenting performance, insights, recommendations and future opportunities.
• Build trusted relationships with key stakeholders, beco...