Welfare Assistants

Join us as our Welfare & Income Assistant Full Time - 35 hours per week Permanent Office Location : Croydon Hybrid working (2 days in the office, alongside resident visits and community-based working) Benefits on offer : 25 days annual leave (increasing by 1 day for each completed year of service), celebration leave, matched pension contributions, private healthcare, health plan benefits, flexible working and more. We are looking for someone who is passionate about supporting residents and looking to develop their career within housing. Working alongside our Welfare & Debt Advisor and Income Team, you will support residents experiencing financial hardship, helping them access benefits, maximise income, sustain their tenancies and connect with services that can improve their wellbeing. This is a varied role combining welfare support, financial inclusion and tenancy sustainment. You will build positive relationships with residents, partner agencies and colleagues to help achieve the best possible outcomes. Full UK driving licence Basic DBS check Experience within housing, support services, customer service or a similar resident-focused environment. Strong communication and relationship-building skills. Founded as Croydon Churches Housing Association, ccha is a social housing provider with a focus on quality homes and excellent customer care. We have over 1,600 homes across Croydon, Sutton and Bromley, providing social housing, Shared Ownership and outright sales. We aspire to build more quality homes and continue to have a positive impact on the local communities in which we operate. Housing Assistant, Tenancy Support Worker, Resident Support Officer, Welfare Benefits Advisor, Income Assistant, Housing Officer, Community Support Worker, Financial Inclusion Officer, Support Worker