Head of Service Center

Service Centre Manager

Location: Leeds (multi-site, national coverage)

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

A newly formed, high-growth industrial solutions business is seeking a Service Centre Manager to build and lead a best-in-class service operation.

Created through the merger of three established and highly respected businesses, the group brings together decades of expertise. With a strong national footprint and ambitious growth plans, the business is now entering its next phase - integrating operations, scaling capability, and unlocking new revenue streams. At the heart of this transformation sits the Service function.

The Opportunity

This is not a traditional service management role. You will take ownership of an established but evolving service operation and transform it into a scalable, commercially driven business unit - one that delivers exceptional customer experience while generating meaningful recurring revenue.

You’ll lead both in-house and field-based engineering teams, while building the systems, processes, and commercial frameworks required to support a modern, multi-site operation. Alongside this, you’ll play a key role in post-merger integration, helping to standardise service delivery, align systems, and embed best practice across the group.

What You’ll Be Doing

1. Operational Leadership

• Lead day-to-day service operations (scheduling, dispatch, and field execution)
• Manage and develop a team of field service engineers
• Drive performance against KPIs (response times, utilisation, and first-time fix rates)
• Oversee installation, commissioning, maintenance, and repair of machinery
• Implement scalable systems and processes across multiple locations

2. Commercial Growth

• Build a profitable service model with recurring revenue at its core
• Design and launch service contracts, preventative maintenance programmes, and subscription support offerings
• Identify upsell and cross-sell opportunities across an existing customer base
• Own service P&L, including pricing strategy, forecasting, and margin optimisation

3. Integration & Strategy

• Support M&A activity, including due diligence and service capability assessment
• Lead integration xwzovoh of newly acquired service operations
• Develop a standardised service playbook across systems, pricing, and delivery
• Partner with senior leadership to shape long-term service strategy

What We’re Looking For

• Proven experience leading service operations or field engineering teams, ideally in a product based (distribution/wholesale) business environment
• Strong commercial mindset, with experience developing service contracts or recurring revenue models
• Operationally strong, with the ability to introduce structure, systems, and performance metrics
• Experience in multi-site or post-acquisition environments is highly advantageous
• Comfortable balancing hands-on leadership with strategic development