Field Service Engineer

Field Service Engineer – Lab Water Systems | Full Training | Competitive Salary + Bonus + Car

Field based, covering central London out towards Luton, Buckinghamshire and Oxfordshire. Home ideally around Watford, St Albans, Harrow or North-West London.

The position:

We’re looking for a hands-on engineer to install, maintain and repair laboratory water purification systems for a North-West London territory. You don’t need lab experience, because full product training is provided. What matters is that you can find a fault and fix it.

Around 50–60% of your work is in central London. That means less time on the motorway and more time doing the job, unlike the large regional patches many field service roles cover.

About the department:

You’ll join a small, close-knit UK field service team that works closely with customer service, technical support and sales. Our engineers come from a range of technical backgrounds, including commercial equipment and other industries outside the lab. What they share is the ability to find a fault and fix it.

What you will be doing:

* Installing, servicing and repairing water purification systems in research, pharmaceutical, hospital and university labs

* Diagnosing faults down to component level, including PCBs, pumps, valves, sensors and electrical faults, and aiming to fix them on the first visit

* Monitoring customer systems remotely and using performance data to spot problems before they become breakdowns

* Managing your own spare parts stock, keeping service records up to date and sending customers clear service reports

* Passing opportunities for further service support to the sales team

Who you are:

You enjoy working out why something has stopped working. You can talk through a fault you’ve diagnosed step by step: what you checked, why, and how you fixed it. You work safely, present well to customers and like learning new technology. If you also fix your own car, bike or electrics, we’d like to hear about it.

Required experience and skills:

* Proven hands-on experience diagnosing and repairing electro-mechanical equipment yourself, beyond routine maintenance or changing consumables

* Practical electrical fault-finding, including testing, wiring and replacing components

* A technical qualification, such as an engineering degree, HNC/HND or apprenticeship, or equivalent proven experience

* A full UK driving licence, and happy with occasional overnight stays

Desirable: field service, laboratory equipment, water purification or reverse osmosis experience, and CRM systems.

What’s on offer:

* Competitive base salary plus up to 10% bonus

* Company car for business and personal use

* Strong pension and private healthcare

* Structured training covering classroom and hands-on lab sessions, field shadowing and ongoing technical development

* Progression into specialist and technical champion roles, without having to move into management