IT Support Team Leader

IT Support Team Leader (UK & Ireland) Liverpool (One day remote) £40K-45K An IT Support Team Leader is required for our logistics client, to manage and support IT services across the UK & Ireland. This is a hands‑on leadership role, combining people management with second‑line technical support in a fast‑paced business environment. You'll manage daily IT support operations, ensure excellent service availability during core business hours, and provide technical expertise across our infrastructure and end-user environments, supporting over 500 users across multiple locations. Responsibilities- Lead the UK & Ireland IT support team and daily operations Provide second‑line desktop, server and Microsoft 365 support Manage incidents and service requests via the Global Helpdesk Ensure high service levels and customer satisfaction Support Windows 11, Windows Server, AD, and Teams telephony Travel regularly to UK & Ireland offices (occasional Europe)Expereince required- Essential: Significant experience in a business IT support environment Strong knowledge of: Windows 11 Windows Server 2019 / 2022 Active Directory administration Excellent customer service and troubleshooting skills Experience working with IT ticketing systems (ITIL-based) Strong time management and attention to detail Ability to work independently and as part of a teamDesirable: VMware and/or Hyper‑V virtualisation experience SCCM-based PC deployment IT security awareness (AV, phishing, spam protection)