Client Account Manager

Client Account Manager – Coventry (On-site / Hybrid) Salary: £30–35k (DOE) Holiday: 30 days Type: Full-time, permanent We are working with a well-established and forward-thinking accountancy practice based in Coventry, supporting a diverse client base including SMEs and international businesses. The firm operates within a fully digital, cloud-based environment and places a strong emphasis on quality, communication, and collaborative working. Our client is seeking an experienced Client Account Manager to join their growing team. This is a hands-on position offering responsibility for managing a portfolio of clients while working closely with both junior staff and senior leadership. Role Overview Manage a portfolio of clients (limited companies and sole traders, including dentists) Act as the main day-to-day point of contact for clients Work within a pod structure (4–5 people), reporting to a senior manager Review and oversee bookkeeping work Prepare VAT returns, statutory accounts, and tax returns Assist with and prepare management accounts and financial reporting Ensure all client deadlines are met and work is delivered to a high standard Liaise with internal team members to manage workflow and resolve queries Support and develop junior members of the team Contribute to tax planning and advisory work where appropriate Systems Xero (regular, hands-on use required) Dext Accounts preparation software Fully cloud-based / paperless environment TaxCalc Candidate Requirements Approximately 5 years’ experience within an accountancy practice ACA / ACCA qualified, part-qualified, or QBE Confident, day-to-day user of Xero (not just exposure) Strong experience with cloud-based accounting tools Excellent written and verbal English (essential for client communication) Ability to review work, provide guidance, and support junior staff Highly organised with the ability to manage multiple deadlines Key Behaviours Takes ownership of work and sees tasks through to completion Open to feedback and direction Communicates clearly with both clients and colleagues Comfortable working in a fully digital environment