Customer Care Administrator

CareerMakers Recruitment is currently recruiting for a Customer Care Administrator on behalf of a client based in the Bolton (BL4) area. Key Responsibilities: * Manage inbound calls and emails in a professional and timely manner, ensuring all interactions are accurately recorded * Handle day-to-day customer queries, service requests, and issues, escalating where necessary * Maintain and update customer records, service agreements, and job details with a high level of accuracy * Coordinate bookings and service updates with Operations and Transport teams, keeping customers informed of ETAs and any delays * Arrange and manage subcontracted services, ensuring all details are correctly recorded and systems are up to date * Monitor data accuracy across customer services, logistics, and subcontractor information, resolving errors and identifying trends * Communicate effectively with customers, suppliers, and internal teams to ensure a consistent and high standard of service * Follow established processes and contribute ideas for continuous improvement * Provide customer feedback and insights to the Sales team to support retention and business growth * Work collaboratively with colleagues and provide support during busy periods * Maintain professionalism, confidentiality, and a positive company image at all times * Take ownership of data quality and ensure compliance with company standards Requirements: * Previous experience in a recycling administration role is essential * Strong written and verbal communication skills * Confident using IT systems and customer service software * Ability to process customer requests quickly while maintaining accuracy * Excellent problem-solving skills and the ability to escalate issues appropriately * Good telephone manner and customer service skills * High level of attention to detail If you have the relevant experience and are interested in this opportunity, please apply with your CV