Claims Handler

About the Role We are seeking a proactive and customer-focused Motor Claims Handler to join a growing and dynamic insurance services organisation. This role involves managing motor claims from first notification through to settlement, delivering an efficient and high-quality claims experience for customers and stakeholders. You will be responsible for handling both accidental damage claims and supporting high-net-worth insurer delegated authority schemes, ensuring claims are processed effectively and in line with regulatory and company standards. Key Responsibilities * Act as the first point of contact for customers, delivering a professional and empathetic claims service * Handle First Notification of Loss (FNOL) via telephone and other channels * Accurately record and assess new motor incidents * Guide customers through the claims process, determining the most appropriate course of action * Liaise with insurers, underwriters, repairers, engineers, recovery agents, and other third parties * Manage the repair process through approved networks where applicable * Assess liability and support claim progression through to resolution * Promote in-house claims services to clients and stakeholders * Process payments in line with delegated authority requirements * Ensure all actions comply with relevant regulatory and industry standards * Undertake additional duties as required to support the team and wider business Skills & Experience Required * Minimum 1 year of claims handling or claims processing experience * Strong telephone manner with excellent communication and interpersonal skills * Proactive approach to problem-solving and customer service * High level of attention to detail and accuracy in data handling * Confident in influencing outcomes and managing stakeholder expectations * Knowledge of claims systems (e.g., Proclaim) is advantageous * Understanding of regulatory frameworks and industry best practices Benefits * 22 days holiday plus bank holidays * Company pension scheme * Life assurance * Discounted company products * Technology scheme * Discounted gym membership * Free eye care and flu vouchers * Ongoing training and development opportunities * Regular social events and fundraising activities * Complimentary refreshments including fruit, tea, coffee, and milk Additional Information * Office-based role with some flexibility for working from home * Supportive and progressive working environment with opportunities for growth If you’re looking to build your career in claims within a supportive and forward-thinking organisation, we’d love to hear from you