Operations Manager

Job Title: Operations Manager

Location: Hybrid (2 days remote, 3 days in-office)

Remuneration: £35.58/hour

Contract Details: Temporary until 30th September 2026

MANDATORY: Fluency in Spanish

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Responsibilities:

• Operational Efficiency: Ideate, launch, and scale solutions to improve operational efficiency, customer experience, and success metrics with minimal guidance.
• Metrics Communication: Publish and communicate operational metrics/KPIs effectively.
• Documentation Management: Drive the creation and maintenance of SOPs, process maps, and training resources.
• Customer Experience Management: Oversee end-to-end programs and operations to enhance customer satisfaction.
• Project Execution: Contribute to projects that generate impact, partnering with teams for effective execution.
• Compliance Leadership: Ensure operations comply with legal, risk, and financial guidelines while engaging with suppliers/internal teams.
• Performance Tracking: Analyse operational characteristics to identify opportunities for improvement.
• Knowledge Sharing: Drive the sharing of best practices and learnings internally and externally.
• Supplier Management: Handle supplier selection, onboarding, and performance reviews for specific projects.
• Process Simplification: Provide feedback to enhance workflows and implement improvements collaboratively.
• Stakeholder Engagement: Manage strategic relationships and participate in meetings to identify business objectives.

Minimum Qualifications:

• Experience in operations with a focus on process improvements.
• Skills: Proficiency in data analysis, operational SLA knowledge, ticket management, team management, and stakeholder relationship management.
• Language Requirement: Spanish is mandatory.

Join our client’s team as an Operations Manager and be pivotal in executing the Spain Go-to-Market strategy while ensuring compliance with new regulatory commitments. This role safeguards News Partnerships activities, guaranteeing operational workflows align with regulations. Your expertise in process optimization and operational leadership will drive success in a dynamic environment.

Apply Now! Your next career move awaits!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. xwzovoh Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.