General Manager

General Manager – Operations

£70,000 – £75,000 + Car Allowance & Benefits | Surrey

Our client, a growing contract-led services business based in Surrey, is appointing a General Manager – Operations to professionalise and scale its operation while building real commercial momentum. Reporting to the Managing Director, you will own operational performance, contract profitability and the development of the management team.

This is a hands-on senior leadership role for someone who has grown revenue, built better systems and developed people, not simply maintained an established operation.

The role

• Grow revenue from existing customers by identifying additional services, locations and contract opportunities.
• Support the Managing Director on new business, including proposals, pricing and mobilisation plans.
• Take overall accountability for safe, professional service delivery across all sites and contracts, including vehicle operations, route activity and driver compliance.
• Own the operating P&L, with a clear focus on contract profitability, margin improvement and cost control.
• Design and embed practical operating systems, KPIs, reporting routines and controls that support scale, consistency and accountability.
• Lead, coach and hold Contract Managers accountable, building management capability and succes...