IT Infrastructure Engineer - MS Cloud - Linux - Datacentre

IT Systems Engineer - Cloud, Datacentre & Cloud Applications

The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Location: London, City (off-site datacentre access required)
Hybrid: 3 days on site per week
Salary: £65,000pa to £70,000pa + Benefits
Reporting to: IT Infrastructure Manager
Role Overview:
The IT Systems Engineer will play a key role in supporting and improving cloud, datacentre and enterprise systems across a fast-moving technology environment. This role will act as a senior escalation point within the support function, working closely with internal teams, vendors and project stakeholders to ensure high availability, security and performance of core IT services.
PLEASE NOTE: Additional Requirements:
Candidates ' MUST HAVE' relevant experience working in a Cloud Datacentre Environment
Candidates MUST HAVE relevant & up to date Technical Industry Accreditations
Microsoft certifications (M365, Endpoint, Security, Azure)
Candidates MUST HAVE Linux and networking certifications (e.g. MCSE, Linux, CCNA).
Candidates MUST BE London-based or within reasonable travel distance due to the requirement to access datacentres, on-call rota including out-of-hours call-outs for critical infrastructure incidents.
Key Accountabilities: Cloud and Datacentre Infrastructure & Cloud and Datacentre Applications
Key Responsibilities:
Provide 3rd line support across Microsoft 365, Azure, AvePoint and third-party cloud platforms (e.g. VoIP, CRM).
Support and administer on-prem and cloud infrastructure including Linux (RedHat and variants), Windows Server, VMware virtualisation, Veeam Backup & Replication and SAN technologies (Fibre/iSCSI).
Respond to, investigate and remediate incidents identified through security and monitoring platforms (e.g. M365 XDR, MDR/SIEM tooling).
Own incidents through their full lifecycle, ensuring SLA compliance and clear stakeholder communication.
Work closely with 1st/2nd Line teams, providing escalation support and technical guidance.
Identify root causes of recurring issues and propose system improvements, raising RFCs where required.
Support project delivery and platform development initiatives.
Maintain accurate system documentation, asset registers and inventory records.
Skills, Experience & Qualifications
Essential:
Strong experience in supporting enterprise IT infrastructure in a 3rd line or senior support capacity.
Microsoft 365 and Azure administration experience.
Solid knowledge of networking, security principles and ITIL-based service delivery.
Strong troubleshooting, documentation and stakeholder communication skills. xwzovoh
A proactive, adaptable team player comfortable working across a broad technical estate.
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