General Manager

£30,000 - £50,000 per annum

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

Company Description

At Common Bond, we believe true wellness isn’t just about what happens on the mat, the bike, or the reformer. It’s about what happens when people come together. When we connect, move, breathe, and belong, something powerful happens. We start to feel whole again and when you join the team you play a pivotal role in achieving that.

Since its founding in 2025, it has become home to London's leading fitness brands, including Reformcore, Barrecore, Triyoga, KOBOX, and Boom Cycle. With a mission to prioritize belonging, Common Bond creates spaces where people can feel part of a supportive fitness community. Committed to making every interaction meaningful, our studios are designed to be the highlight of your day.

Role Description

In this role, you will be the General Manager on site, responsible for the smooth and commercially effective running of the studio. You will oversee daily operations, coordinate team workflows, and lead by example to deliver an exceptional customer experience that drives attendance, retention, and revenue. You will support and motivate staff performance, respond confidently to operational and customer issues as they arise, uphold health and safety standards, and ensure brand values and service expectations are consistently met across all areas of the business.

Leadership & Team Management

• Recruit, train, and develop high-performing team members

• Lead, motivate, and manage Front of House, instructors, and supervisors

• Conduct regular 1-2-1s, performance reviews, and team meetings

• Foster a positive, inclusive, and high-performance culture

• Manage rotas, payroll, and staffing levels effectively

Financial & Commercial Performance

• Drive revenue growth through memberships, retail, and upselling

• Manage and be accountable for site P&L performance

• Monitor KPIs including revenue, retention, utilisation, and conversion

• Identify and implement strategies to increase profitability

• Manage budgets and control costs

Sales & Member Experience

• Oversee lead management and conversion processes

• Ensure exceptional member journey from enquiry to retention

• Handle escalated complaints professionally and effectively

• Build strong relationships with members and local community partners

Operations & Compliance

• Ensure smooth day-to-day running of the site

• Maintain high standards of cleanliness, presentation, and brand consistency

• Ensure compliance with health & safety policies and procedures

• Manage equipment maintenance and facility standards

• Oversee stock control and inventory management

Marketing & Community Engagement

• Support marketing campaigns and local outreach initiatives

• Drive community events and partnerships

• Monitor competitor activity and local market trends

• Propose ideas to improve studio attendance and occupancy rates.

Please note that the role is not limited to the responsibilities listed above; additional ad hoc tasks may be required from time to time. xwzovoh In return, you will receive a complimentary membership for yourself and a partner or friend, giving you access to attend classes across all our studios as well as 20% of all café and retail items.

What are we looking for?

• Someone who has a solutions-based management approach

• Minimum 3 years of team management experience, ideally in the health, fitness, wellness, retail or hospitality sector

• Proven track record in managing change, building a team and developing talent

• Proven operational management experience, preferably in a fitness environment

• High-energy attitude with a passion for service

• Self-motivated with a strong work ethic

• Strong leadership skills and the ability to work closely with a team to achieve collective goals

• Exceptional organisational skills and attention to detail

• Able to work shift pattern, early, late and some weekends