End User Support Engineer - contract

End User Support Engineer - contract role Belfast city centre | 12pm-9pm shift | 3 days onsite The role We're recruiting on behalf of our client, a well-established Managed Service Provider (MSP) based in central Belfast. They're looking for an experienced End User Engineer on a contract basis, with potential to become permanent for the right person. This is a hands-on technical role supporting a diverse client base across email and web security, Microsoft 365, and endpoint management. Hours are 12pm-9pm with 3 days per week onsite in central Belfast. Day-to-day: Act as the primary technical contact for clients, delivering tailored solutions Implement, configure, and support email and web security platforms: INKY, Proofpoint, Cisco Umbrella, and Mimecast Perform root cause analysis on complex issues around email filtering, phishing, and secure web access Handle escalations and mentor junior team members Manage tickets to a high standard with timely updates to clients and internal teams Lead system deployments and upgrades, including out-of-hours when required Produce technical documentation and train support staff on client environments Experience: 5+ years IT support experience, including time in an MSP environment Expert-level Microsoft 365 administration Strong Azure and Intune MDM knowledge Hands-on experience with email security platforms Solid understanding of SPF, DMARC, and DKIM Confident communicator with clients and internal teams Flexibility for on-call and out-of-hours work when required Desirable: Experience in regulated environments (SOC2, HIPAA, HiTrust) Automation experience (Ansible, Puppet, Chef) Microsoft Azure certifications Package: Comprehensive medical and dental cover for you and your family, with immediate coverage Life insurance Inclusive and extended parental leave policy Uncapped annual leave 32 hours of paid volunteer time per year Pension plan with employer matching A supportive work environment Regular social events Please apply now if you are meeting the above criteria, or contact Andrew Harrison directly. Skills: Microsoft 365 Intune MDM Azure Entra ID Support Defender Benefits: Work From Home