Maintenance Helpdesk Coordinator

Responsible for scheduling jobs, engineers and clients running smoothly in a fast paced maintenance environment.

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Answer inbound o ffi ce calls and manage the main info inbox
Log all new jobs onto Big Change and book engineers accordingly
Book and confirm appointments with clients and tenants
Keep job notes, client portals and systems fully up to date
Engineer Scheduling & Coordination Plan and manage engineers daily schedules
Ensure engineers are fully booked 35 days in advance
Track engineers where abouts during the day and update clients as needed
Call engineers daily (around 16:00) to confirm the following days works
Parts, Quotes & Admin Order materials in advance or reactively to ensure first-time fixes
Prepare basic quotes and send to clients
Chase outstanding quotes weekly
Complete generic RAMS where required
Job Completion & Invoicing Review completed works daily
Rebook follow-on works where required
Prepare jobs for invoicing once completed
Out-of-Hours Provide one evening per week cover for urgent bookings
Experience in property maintenance, repairs coordination, facilities, or engineering admin xwzovoh
Confident dealing with engineers , suppliers, and property managers
Highly organised, proactive, and comfortable working under pressure
Experience using job management systems (Big Change ideal)
KPIs Jobs booked and updated accurately
Engineers fully utilised with minimal downtime
Client portals and job records kept accurate
Positive feedback from engineers and clients