Order Fulfilment Officer

Job Title: Order Fulfilment Officer

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Salary: £13 per hour
Job Type: Permanent
Location: Long Stratton, NR15
Hours: Monday Friday - 30 hours per week ( seasonal extra hours available)
We are recruiting on behalf of a purpose-led UK business specialising in plastic-free, natural and environmentally responsible personal care, home care, and wellness products.
This is a permanent, role within a growing eco manufacturer and retailer based in Long Stratton, Norfolk.
Our client is recognised for its commitment to zero greenwashing, plastic-free packaging, and naturally derived ingredients, with many products developed and manufactured on site using minimal and sustainable processing methods.
The business exists to make eco living more accessible, affordable, and practical, offering everything from natural skincare and haircare to cleaning, dental and household essentials all designed to reduce environmental impact and avoid unnecessary chemicals.
Key Responsibilities
Picking, packing, and dispatching customer orders accurately
Preparing parcels using plastic-free and recyclable packaging materials
Maintaining stock organisation and supporting inventory control
Ensuring all orders meet high quality and accuracy standards
Supporting wider warehouse and fulfilment operations as required
Providing excellent customer service and resolving queries via telephone, email, and chat.
Maintaining onsite health and safety, including applying safe manual handling principles when lifting heavy items.
About the Working Environment
This is a hands-on operational role in a business where sustainability is not a marketing angle but a core operating principle. xwzovoh
The company:
Focuses on plastic-free and biodegradable packaging
Sources and produces natural, minimally processed ingredients and products
Prioritises reusability, recyclability, and waste reduction across operations
Actively avoids greenwashing and emphasises transparent ethics
Encourages eco-conscious working practices across all teams
This is a hands-on role set across two spaces: an office and a warehouse.
Candidate Requirements
Reliable, punctual, and detail-focused
Comfortable working in a physical, fast-paced fulfilment environment
Strong organisational skills and consistency in accuracy
Interest in sustainability or eco-friendly products (advantageous)
Previous warehouse, retail, or fulfilment experience (desirable)
Whats on Offer
Permanent role with stable weekday hours (MonFri)
30 hours per week offering work-life balance plus extra seasonal hours available
£13 per hour + statutory benefits
Opportunity to work within a genuinely eco-driven business
Friendly, purpose-led working environment