Collections Advisor

Collections Advisor UK Staffing Group are currently looking for a motivated and empathetic Collections Advisor to join a busy Collections team for a leading and well-established finance business based in Birmingham. The Role You'll be the key point of contact for business customers who have fallen behind on their finance or lease agreements, working proactively to find solutions, recover arrears, and protect both the customer relationship and the business. This is a phone-based role in a fast-paced environment - ideal for someone who thrives under pressure, communicates with confidence, and can balance firmness with genuine customer care. * Contacting customers by phone and in writing to discuss overdue accounts and agree appropriate repayment arrangements * Managing a caseload of accounts at varying stages of arrears, prioritising effectively and updating records accurately * Negotiating payment plans and settlements in line with company policy * Identifying vulnerable customers and handling those cases with appropriate sensitivity and care * Escalating accounts to the Collections Supervisor or Legal Recoveries team where necessary Experience Required * Previous experience in a collections, arrears, or debt recovery role (financial services or asset finance experience is a plus) * Strong telephone communication skills with the ability to handle difficult conversations professionally * A customer-first mindset — you understand that behind every account is a real business with real pressures * Good organisational skills and the ability to manage a busy caseload independently What’s on Offer * Hybrid Working * 25 days holiday + bank holidays * Company pension scheme * Free on-site parking * A supportive team environment with genuine progression opportunities About UK Staffing Group: UK Staffing Group are part of Manchester, Birmingham & London staff. We are a specialist recruitment business focused on delivering highly experienced and reputable permanent staff to local businesses. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we are happy to accept applications from persons of any age for this role. By applying for this role, you accept our Terms and Privacy Policy which can both be found on our website. We take the security of personal data very seriously and by applying for this role you consent that we may hold your personal data on our database (CRM) for recruitment purposes