Service Design Architect (SC & DV-Eligible)

Service Design Architect (SC & DV-Eligible) - Secure Digital Services

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Defence & National Security
Permanent | Remote (UK-based)
Salary: up to £85,000 + benefits
Shape secure digital services that actually get used
This organisation delivers advanced, secure systems into some of the UK's most complex and mission-critical defence and national security environments. As demand grows for assurance-led, user-centred digital services, we're looking for a Service Design Architect (SC & DV-Eligible) to ensure technical innovation translates into usable, scalable, real-world outcomes.
This is a senior, influential role sitting at the intersection of service design, architecture and engineering . Rather than focusing on governance in isolation, you'll shape services that users can adopt, trust and operate-where security is mission-critical, not optional.
The opportunity
You'll join an environment with strong existing architecture and engineering capability, where the focus is now on strengthening service usability, adoption and coherence across complex, secure programmes.
The role offers the chance to:
Influence both service design and operational deployment
Embed usability and service thinking into secure technical solutions
Shape how cyber and assurance are integrated into innovation and R&D
Work on systems where delivery impact is real and tangible
What you'll be doing
Service & Solution Design
Develop service blueprints and end-to-end user journeys
Translate complex technical architectures into coherent operational services
Ensure alignment between real user needs and service delivery
Delivery & Collaboration
Operate within multi-disciplinary delivery teams
Facilitate workshops, co-design sessions and stakeholder engagement
Support continuous improvement from discovery through to live services
Innovation & R&D Integration
Align R&D outputs to real-world, deployable use cases
Ensure innovation outcomes are usable, scalable and adoptable
Bid & Client Support
Contribute to bids with clear, user-centred service narratives
Strengthen value propositions through clarity of service outcomes
What we're looking for
Strong background in service design, service architecture or human-centred design
Experience working within complex or high-assurance environments (government, defence, regulated or critical national infrastructure)
Proven ability to translate complexity into usable, coherent services
Confident facilitator with strong stakeholder engagement skills
Comfortable operating across architecture, engineering and delivery disciplines
Security clearance
Must be eligible for SC and DV clearance
Active SC clearance is highly desirable
Willingness to undergo further vetting as required for secure programmes
Desirable experience
Exposure to government digital standards
Background spanning both design and technical environments
Experience within defence, security or national security contexts
What you'll bring
A balance of empathy and analytical thinking
Strong facilitation and collaboration skills
Confidence working at senior level across disciplines
Adaptability in complex and evolving environments
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. xwzovoh Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.