Customer Retention Manager

Customer Retention Manager Hours – Monday – Friday  Salary - Up to £32,000 per annum Location - Northampton We’re working with a fast-growing, international organisation to find a Customer Retention Manager who thrives on building relationships, solving problems, and keeping customers coming back for more. You’ll take ownership of high-value customer accounts, ensuring they stay engaged, satisfied, and loyal. From analysing performance data to supporting key meetings, you’ll play a central role in delivering a best-in-class customer experience. What You’ll Be Doing Build strong relationships with key B2B clients Monitor customer performance, orders, and KPIs Prepare reports, insights, and meeting materials Support contract renewals and customer communications Work closely with sales, operations, and supply chain teams Proactively resolve issues and improve customer satisfactionWhat We’re Looking For Experience in customer service, retention, or account management (B2B preferred) Strong analytical mindset with attention to detail Confident communicator who enjoys client interaction Highly organised with the ability to manage multiple priorities Comfortable using CRM systems and reporting tools A proactive, solution-focused attitudeWhat’s in It for You Opportunity to work with international clients across Europe Occasional travel and client interaction A collaborative, supportive team culture Real ownership and the chance to make a differenceIf you enjoy building relationships, working with data, and being at the heart of customer success - this could be the role for you. Apply today for a confidential conversation with Gabriella Saunders at ACS Staffing Solutions