Customer Experience Manager

About The Role
Team – Insights Lab
Working Pattern - Hybrid – 2 days per week in the Vitality London, Bournemouth or Stockport Office. Full time hours per week.
We are happy to discuss flexible working!

Top 3 skills needed for this role

• Extensive Enterprise CX Leadership
• Advanced Evidence-Based Decision Making
• Proven Executive-Level Influence

What This Role is All About
We're looking for a senior Customer Experience Manager to lead how customer evidence shapes enterprise priorities, strategic decisions and measurable business change. Working across Health, Life and the Vitality Programme, the role will bring together insight from multiple sources to establish a clear view of the most important customer opportunities, risks and experience gaps. As a trusted adviser to ExCo and senior leaders, the Customer Experience Manager will influence transformation, governance and investment decisions, while creating the ownership, challenge and momentum needed to turn evidence into meaningful customer and commercial outcomes.

What You'll Be Doing

• Lead the enterprise customer experience agenda, ensuring customer evidence directly informs strategic priorities, transformation activity, governance and investment decisions
• Own the enterprise customer priorities and change portfolio...