General Manager

ABOUT US We provide serviced offices in prime locations across the heart of London. We take a distinctive approach to the serviced office industry, drawing inspiration from the standards of high-end hospitality.

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We are not looking for industry insiders. We are drawn to people who bring sharp, transferable skills and a fresh perspective. If you have the right foundations, a service-led attitude, agility, and the hunger to grow, we will equip you with the tools and training to thrive. Potential and mindset matter more than where you have come from.
We believe great work deserves great rewards, which is why we offer a competitive salary, performance bonuses, and a range of perks designed to help our people thrive. From career development and wellness support to unforgettable team events and meaningful time off, we have built a culture that supports ambition and celebrates success along the way.
THE OPPORTUNITY This is not a role where you simply keep someone elses seat warm. We are looking for an operator who wants to run a centre as if it were their own business with the autonomy, ownership, and accountability that comes with it.
You will be entrusted with a building, a team, a P&L, and a portfolio of clients. You will make the day-to-day decisions that shape how the centre operates. Head Office will provide the platform, brand, training, and leadership support including direct access to a CEO who is personally invested in your development. The rest is yours to build.
If you have ever wanted the experience of running your own operation without the risk of starting from scratch, this is one of the closest opportunities you will find within an established business.
WHATS IN IT FOR YOU
A genuine career trajectory This is more than a job title. Many of the leaders within our business started in the very position you are applying for today.
General Manager today
Area General Manager or Operations Manager within 1824 months
Operations Director within 23 years for the right individual
We promote from within because we would rather grow our own talent than rely on external hires. Your progression is determined by your performance, ambition, and ability not by limitations set by us.
The autonomy of running your own business You will own the centre. You will shape the culture of your team, build relationships with your clients, and influence how the building operates. We do not believe in micromanagement we hire exceptional people and give them the freedom to perform.
Competitive and transparent compensation We pay competitively for the right person and believe in rewarding strong performance appropriately. Alongside your base salary, you will have the opportunity to earn up to a 20% performance bonus, bringing total on-target earnings up to £72,000 OTE.
Direct mentorship from senior leadership You will work closely with senior leadership and the CEO, receiving regular coaching, feedback, and leadership development. You will learn how to manage people, handle pressure, drive performance, and run a successful operation not just a centre.
A team that supports ambition We work hard, support one another, and celebrate success together. From team events to meaningful recognition, we have built a culture where camaraderie is genuinely part of how we operate.
KEY RESPONSIBILITIES You will run a serviced office in prime Central London as if it were your own business. Responsibilities include:
Owning the client experience from onboarding to renewal, and every detail in between
Leading and developing your team through hiring support, daily stand-ups, coaching, and performance management
Driving occupancy, retention, and overall centre performance
Conducting sales viewings and converting prospective clients into long-term partnerships
Managing suppliers, contractors, and facilities to ensure the highest operational standards
Maintaining responsibility for health & safety, billing, and compliance with the same care you would apply to your own business
Developing your Assistant General Manager to prepare them for future leadership opportunities
Identifying opportunities for improvement and proactively raising operational standards
CANDIDATE PROFILE If you thrive in fast-paced environments, you will feel right at home here. You bring the energy, attention to detail, and leadership that make an operation feel seamless and exceptional. You are composed, driven, polished, and always solutions-focused.
We would love to hear from you if you:
Lead with a proactive, hands-on approach
Prioritise exceptional client care and communicate with confidence and clarity
Have strong operational and team management experience, with excellent coordination skills
Stay calm, adaptable, and composed under pressure
Are highly organised, with exceptional attention to detail
Build trust quickly and create a warm, elevated client experience
Take initiative, remain solutions-focused, and confidently lead client-facing events
HOW WE HIRE Our hiring process is designed to ensure the right fit for both sides.
1. Initial Conversation A genuine conversation not a checklist interview. We want to understand what drives you, what you are looking for, and what you have achieved.
2. The Open Day An in-person experience at one of our centres where you will meet senior leaders, see how we operate firsthand, and gain real insight into the business. xwzovoh You will leave with a clear understanding of whether this opportunity is right for you.
3. A Week With Us You will spend a structured week alongside our leadership team, gaining exposure to the business, contributing to daily operations, and meeting the wider team. By the end of the week, both sides will have a clear understanding of whether the role is the right fit.