Operations Manager

Operations Supervisor / Manager – Electrical, Gas & HeatingLocation: Bristol 

Reporting To: Director / Executive Management

Employment Type: Full-Time, Permanent

Company OverviewOur client is an established regional installation and service provider, offering gas heating, electrical installations, and renewable energy services . Operating from our central facility in South Gloucestershire, we deliver high-quality domestic and commercial services across the South West, driven by a commitment to technical excellence and customer satisfaction.

Role OverviewWe are seeking an experienced and commercially focused Operations Manager to lead and optimize our multi-disciplinary field teams across the Electrical, Gas, and Heating divisions.

Based out of our Bristol office, you will drive operational excellence, field productivity, health & safety compliance, and service delivery across planned installations, reactive maintenance, and emergency response work.

Key Responsibilities1. Operational & Delivery Management
Lead, schedule, and optimize daily operations for field engineers and contractors across gas, heating, and electrical trade disciplines.

Manage resource allocation and workforce planning to maintain high first-time fix rates, meet project milestones, and uphold service level agreements (SLAs).

Oversee job management systems to monitor workflow progress, logistics, and field productivity from initial dispatch to completion.

Collaborate closely with office administration and dispatch teams to optimize routing, vehicle utilization, and client communications.

2. People & Team Leadership
Provide daily leadership, mentorship, and support to field engineers, sub-contractors, and apprentices.

Conduct regular performance reviews, toolbox talks, standard appraisals, and 1-to-1 meetings to promote team engagement and accountability.

Identify training and upskilling needs to maintain compliance with Gas Safe, NICEIC electrical standards, and emerging clean-energy technologies.

Address performance and operational bottlenecks proactively in line with company governance.

3. Quality, Safety & Compliance
Ensure strict adherence to Gas Safe regulations, BS 7671 (18th Edition Wiring Regulations), Building Regulations, and health & safety statutory requirements.

Conduct and support site audits, risk assessments, quality control checks, and incident/near-miss investigations.

Maintain equipment compliance across the field fleet, tool inventories, safety gear, and mobile devices (PDAs).

4. Commercial & Financial Control
Monitor project and job costs, stock utilization, rework rates, and operational overheads to protect division margins.

Analyze operational KPIs, field performance metrics, and profitability reports to identify continuous improvement opportunities.

Assist in managing key local authority contracts, housing association frameworks, and commercial account relationships.

Candidate Requirements & Person SpecificationExperience & Knowledge
Management Experience: Minimum 3–5 years of operational management or supervisory experience within the heating, gas, M&E, or building services sectors.

Multi-Trade Understanding: Solid practical knowledge of domestic gas heating systems, electrical installations, testing, and modern heating controls.

Commercial Acumen: Strong understanding of operational KPIs, job margin control, and resource efficiency.

Technical Systems: Confident using modern digital dispatch/CRM management software, Microsoft Office, and operational reporting suites.

Qualifications (Desirable / Beneficial)
Valid Gas Safe qualifications (CCN1, CENWAT, CKR1, HTR1) or relevant electrical certifications (18th Edition, NVQ Level 3 Electrical).

MCS Compliance 

Health & Safety qualification (e.g., IOSH Managing Safely or NEBOSH General Certificate).

Full UK Driving Licence (required).

Personal Attributes
Proactive Leader: Strong communicator who sets clear standards and leads by example.

Problem Solver: Calm under pressure with a pragmatic approach to overcoming daily operational challenges.

Customer-Centric: Committed to delivering top-tier service quality and maintaining strong client relationships.

Package & Benefits
Salary: (£45,000 – £55,000 per annum, negotiable dependent on experience)

Vehicle / Allowance: Company vehicle or commercial business car allowance

Work Location: Bristol 

Benefits:

Please call Clare on (phone number removed) for more details and please apply to this advert to prompt a call back.

Comprehensive pension scheme

Mobile phone, laptop, and corporate equipment

Employee discount program

Direct access to executive leadership and clear long-term career progression