Customer Experience Agent

Customer Experience Agent (B2B) Location - Northampton Salary - Up to £32,000 Hours - Monday–Friday | Office-based Our client is looking for a friendly, confident and professional Customer Experience Agent to join their team. You’ll be helping our UK business customers day-to-day, answering questions, solving issues, and making sure everything runs smoothly from order to delivery. What You’ll Do Support customers via email, chat, and phone Help new customers get set up and feel confident using our service Handle returns, credits, refunds, and any escalations Keep on top of KPIs like Customer Satisfaction, Return Resolution & On-Time Orders Spot issues in the customer journey and suggest improvements Work closely with Sales, Finance, Purchasing & Warehouse teams Manage a busy workload while staying accurate and organisedWhat You’ll Need 3+ years in customer service / customer experience B2B experience (orders, deliveries, returns, credits) IT Literate – MS Office Strong communication skills Good attention to detail and able to follow processes Team player who can handle a fast-paced environmentApply now for a confidential chat with Gabriella Saunders at ACS Staffing Solutions