CUSTOMER SERVICE ADVISOR

Customer Service Advisor Location: Poole, Dorset Hours: Monday – Friday (shifts between 8am & 6pm) Salary: £25,500 - £26,000 Contract: Temporary & Permanent opportunities available We're excited to announce a fantastic opportunity on behalf of a leading UK charity. We're looking for Customer Service Advisors to join their dynamic team in Poole. This is a varied and fast-paced role perfect for someone who thrives on change and enjoys a diverse workload. You will be working agilely across five key teams, providing essential support to ensure our client's customers and supporters receive outstanding service. What You'll Be Doing: * Customer Service: Delivering outstanding support across multiple channels (phone, email, written correspondence) to supporters, customers, and volunteers. This includes processing shop orders, donations, and membership enquiries. * Administration: Handling a wide range of administrative duties, from processing financial data and logging hours to preparing correspondence and resolving basic complaints. * Operational Support: Assisting with online event listings, managing volunteer enquiries, and supporting fundraising campaigns to ensure timely and accurate banking of donations. * Data Management: Ensuring the accurate and confidential handling of data within the relevant systems, adhering to GDPR and other policies. What We're Looking For: We're searching for a confident and flexible communicator who is organised, has a keen eye for detail, and thrives in an ever-changing environment. You should be a team player with a positive attitude and a proven background in customer service, ideally with some contact centre experience. Essential Requirements: * Proven customer service skills, particularly in phone-based communication. * Educated to GCSE level (or equivalent) in English and Maths. * Strong organisational skills and a high level of accuracy. Desirable Skills: * Experience in a fundraising or office environment. * Working knowledge of databases and Enterprise Resource Planning (ERP) systems. * Experience in high-volume data processing. If you are a self-starter who enjoys a varied and impactful role and is looking for a rewarding position within a highly respected organisation, we would love to hear from you