Parking Administrator

Our public sector client are looking for a Parking Administrator to join them Location – Glenfield (Hybrid rota once trained) Pay Rate - £13.91ph Purpose Provide administrative support for parking enforcement and permit services, acting as a first point of contact, processing payments, handling enquiries, and ensuring compliance with legislation and deadlines. Key Responsibilities * Handle enquiries on parking enforcement and permits, including difficult customer interactions * Process PCNs and permit applications, including payments and reconciliations * Investigate and resolve queries, including decisions on PCN cancellations * Manage case progression and issue correspondence in line with procedures * Process legal documentation and liaise with DVLA * Prepare case files for appeals, tribunals, and court proceedings * Administer enforcement processes including debt recovery and bailiff liaison * Produce reports and maintain accurate records * Work collaboratively and support team operations Key Requirements Qualifications & Experience * NVQ Level 3 (or equivalent) or relevant experience * Administrative/financial experience * Experience dealing with the public, including challenging situations * Strong IT skills, including spreadsheets and databases Skills * Strong communication and customer service skills * Ability to work under pressure and meet deadlines * Good organisational and prioritisation skills * High attention to detail Knowledge (Desirable) * Parking enforcement legislation Other * Commitment to equality, confidentiality, and data protection * Duties may vary in line with service needs