Operations Supervisor - Same Day Time Critical

Operations Supervisor, Time Critical Logistics Location: Heathrow (UB7) Salary: £40,000 + bonus Hours: 42.5 per week (early start with flexibility) We're working with a fast-paced, growing logistics operation near Heathrow that specialises in same-day, time-critical and urgent transport solutions. This is not a standard "planner" role. We're looking for someone who has run a live transport desk, thrives under pressure, and can make fast, accurate decisions in a real-time operations environment. The Role You'll be responsible for managing live, time-critical transport movements across the UK, ensuring urgent deliveries are executed efficiently and without delay. * Running a live same-day / time-critical transport desk * Managing urgent and dedicated vehicle movements in real time * Handling escalations, failures, and high-pressure situations * Supporting and leading operators/planners on shift * Making quick, commercially sound decisions under pressure * Working closely with drivers, customers, and internal teams What We're Looking For * Same-day courier / express logistics * Time-critical / AOG / urgent freight * Road freight operations with live dispatch environments Essential experience: * 5+ years in same-day courier or time-critical logistics * Proven experience running a live transport desk * Strong understanding of UK road freight, routing, and vehicle types * Experience in urgent / air freight / AOG movements (highly desirable) Working Hours * Typically early start (6am-7am) - (Mon - Fri) * Flexibility required to cover occasional later shifts (9am / 10-11am starts) Why Apply? * Join a business where decisions are made quickly and your impact is immediate * Be part of a high-performing, fast-paced operations team * Opportunity to take real ownership and step into a senior operational role WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs. WR is acting as an Employment Agency in relation to this vacancy